Privacy Policy

1. Introduction

WATER STORE ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or contact us.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, residential address
• Service Information: RO brand, model, service history, issues reported
• Payment Information: Transaction details (we do not store full payment card details)
• Technical Information: IP address, browser type, device information (when using our website)

3. How We Collect Information

• When you book a service via phone, website form, or WhatsApp
• When you sign up for AMC plans
• When you contact us for inquiries or support
• When you visit our website (via cookies)

4. How We Use Your Information

• To provide and manage our RO service, repair, and AMC plans
• To schedule appointments and dispatch technicians
• To communicate with you about service updates and reminders
• To process payments and send invoices
• To improve our services and customer experience
• To comply with legal obligations

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Partners: Technicians and service providers who need access to fulfill your service request
• Legal Authorities: When required by law or to protect our rights
• Payment Processors: To process transactions securely

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, customer records are kept for 7 years as required by tax laws.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us at info@waterstoreonline.com

9. Cookies & Tracking

Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

13. Grievance Officer

In accordance with Indian IT laws, our Grievance Officer is:
JINU JOHN VAZHAPPILLY
Pattoor, Ground Floor, 94/1318-4, Nasa Tower, Ems Nagar, Pattoor, Thiruvananthapuram, Kerala 695035
Email: info@waterstoreonline.com
Phone: 9747824888

14. Contact Us

If you have questions about this Privacy Policy, please contact us:
info@waterstoreonline.com
9747824888
Pattoor, Ground Floor, 94/1318-4, Nasa Tower, Ems Nagar, Pattoor, Thiruvananthapuram, Kerala 695035